Information About You
When you use our website or place an order, you warrant that:
- You are 16 years or above.
- You are capable of getting into a legally binding contract.
When you register with our Store, through the website everycleardropfilters.com, we shall store your particulars like your name, email address, physical address, phone number, etc., which are required to process the order. For more clarity on how we store and use your information, visit our Privacy Policy.
Intellectual Property Rights
All users are allowed to share, print, or store the content as available on the Everycleardropfilters Store, but only for your personal use, and without damaging the reputation or making false claims about Everycleardropfilters. However, you are not allowed to use the logo or any other trademark of the Everycleardropfilters Store without our express permission.
Order Placement & Confirmation
If you place an order with us, as a guest, you may be prompted to register to the Everycleardropfilters. On registration, you will have to provide your personal details like email, phone number, delivery address, and card or bank account details (for online payments). You must ensure that the details you provided are correct to the best of your knowledge. However, you may choose to proceed as a guest user, but on placing the order, we will store your address against the email ID and phone number you provide during checkout.
After placing an order on the Everycleardropfilters, you will receive an email acknowledging that we have received your order request. But, please note that this does not mean that we have accepted your order. While your order constitutes an offer to purchase one or more products from us, acceptance of the order will be subject to availability and payment approval.
Once your order is approved, you will receive another email from Germany informing you about the product’s dispatch to the address you provided.
You will have the choice to cancel your order (but not change it) within a short time frame, which will be until the order has been dispatched to your selected address. However, if you want to change your order, you will either have to cancel the order or return the products in their original condition after receiving them.
There might be occasional circumstances where we might have to cancel your order, for one or more of the following reasons.
- Failure in payment authorisation from your end.
- Your failure to furnish sufficient information that is imperative for the order to be processed, like your address or contact details.
- The discovery of a product description or pricing error.
But don’t worry, if there is an issue with your product order, we will inform you of the same.
Product Prices & Descriptions
While we take care that all the product details, including the prices, are correct and accurate, however, since these details are added manually, they are prone to human errors. As soon as we discover any such error in the product description, price, or discounts for which you have placed an order, we will inform you at the earliest. Besides, we will also offer you the opportunity to reconfirm or cancel the order with the updated information.
However, if we are not able to get in touch with you, the order will be deemed as cancelled, and your payments will be refunded to your account.
The product prices may vary for different locations within the United Kingdom. This variation may occur due to differences in the delivery costs, and such changes will be reflected in the total costs at the time of checking out.
Different devices have different displays, and therefore, the colour as perceived from your device screen and that of the actual product may vary slightly. These variations may differ for different devices and are out of our control. Therefore , symaystore.com does not claim that the colour of the products will be an exact match of the colour of the product you receive.
Delivery Options
While you place your orders, you will be asked to choose from different types of delivery options, along with the estimated time of delivery for each option.
Please note that these delivery times have been estimated for ideal conditions. But there could be unexpected delays on account of poor weather conditions, national holidays, carrier delays, among others, and we will try our best to keep you informed about any such delays.
Please check our Delivery & Shipping page for more details. For further queries, you may contact us through our number or email ID, or the Contact Us page.
Returns and Refunds
It is alright if a product is not of the right size, outlook, or not as you expected it to be. If a product doesn’t work for you, we are ready to accept it back as long as you comply with the following conditions.
- A return can be requested only within 30 days of the delivery.
- The item must be in the same state as it was at the time of delivery, which means that the item must not have been used, and the tags must still be intact.
We strive to clear all refunds within 7 to 14 days after you return the item. The refund will either be reflected as points in your account or in the form of a gift card, which you can spend within the next three months.
If you are unable to return the products within the specified time frame or have not received the refund after exceeding 14 days, please get in touch with us.
If in case, we notice an odd or excessive pattern in order and returns from your account, or suspect fraudulent activity, including but not limited to, using the product and then requesting a return, we may choose to reject your return request and even deactivate your account from everycleardropfilters.com. If your account gets blocked for this reason and you think that we made a mistake, get in touch with us. We will sort this out together.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]