EveryClearDropFilters Return and Refund Policy
We offer a 30-day return policy for your peace of mind. Below is a detailed breakdown of our process:
Eligibility and Requirements
- Timeframe: Request a return within 30 days of receiving your item.
- Condition: Items must be unused, unworn, with original tags, and in intact packaging.
- Documentation: Provide your order number and reason for return when contacting us.
How to Initiate a Return
- Contact Us: Email [email protected] to start the return process.
- Return Address:
5021 Avenue H, Brooklyn, NY 11234, US - Approval and Labels: We will send a return shipping label and instructions if your request is approved. Unauthorized returns will not be accepted.
Return Shipping and Fees
- Defective/Damaged Items: We provide a prepaid return label (free shipping).
- Personal Preference Returns: You are responsible for return shipping costs.
- Fees: Defective items may be repaired or replaced first; non-defective returns are eligible for a product price refund (shipping fees are non-refundable). No restocking fees apply.
Exchanges
To exchange an item, return it for a refund and place a new order for the desired replacement.
Refund Process
- Inspection: We will inspect your return within 2 business days of receipt.
- Approval Notification: You will be notified via email if your return is approved.
- Processing: Refunds are issued to your original payment method within 2 business days. Allow 5–7 business days for your bank or credit card company to process the transaction.
- Delays: Contact [email protected] if you haven’t received your refund after 5 business days of approval.
Order Cancellation Policy
If we cancel your order due to unavailability or errors, a full refund will be issued to your original payment method.
Contact Information
For any questions, email us at: [email protected]
Updated On: June 8, 2025